At Lush Garden Home, we take pride in providing gardening enthusiasts with healthy plants and quality gardening products to help create your dream garden. We want you to be completely satisfied with your purchase. If you’re not happy with an item you’ve received, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order. Please note that due to the perishable nature of many of our products, we cannot accept returns or exchanges after this period.

Non-Returnable Items

To ensure the health and viability of our plants, the following items cannot be returned or exchanged:

  • Flower bulbs (including Allium, Crocus, and Daffodil bulbs)
  • All live plants (including Achillea, Agastache, Armeria, Asclepias, Aster, Coreopsis, Echinacea, Eriogonum, and flowering vines)
  • Cacti and succulents
  • Butterfly plants and cottage garden plants
  • Any item that has been planted or removed from its original packaging
Please Note: We can only accept returns for unused gardening products and tools in their original packaging with all tags attached. Live plants, bulbs, and perishable items are excluded from our return policy to ensure their viability and prevent the spread of plant diseases.

How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the item you wish to return or exchange
  3. Our team will respond within 2 business days with instructions and a return authorization number
  4. Package the unused, eligible item securely in its original packaging
  5. Include the return authorization number clearly on the outside of the package
  6. Ship the package to: Lush Garden Home Returns, 1617 Bates Brothers Road, HYDE PARK, US 12538

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or damaged item). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking information.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)

Exchange Processing

For exchanges of eligible items:

  • We will ship the replacement item once we receive the returned product
  • You will be responsible for shipping costs for both the returned item and the replacement shipment
  • If the exchange item costs more than the original purchase, you will need to pay the difference

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We will arrange for a replacement or refund and provide a prepaid shipping label for returns.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Lush Garden Home Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Date of Delivery: [Date You Received Order]

Item(s) to Return/Exchange: [Product Name(s)]

Reason for Return/Exchange: [Please describe the reason]

Preferred Solution: [Refund / Exchange for (specific product)]

Please let me know the next steps and if you require any additional information.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Gardening Tip: While we cannot accept returns on live plants, our gardening experts are always happy to help troubleshoot any issues you might be having with your plants. Feel free to reach out with questions about plant care!

If you have any questions about our returns and exchanges policy, please contact us at [email protected].

Happy Gardening,
The Lush Garden Home Team